1. General Refund Conditions
At VECTORHAVEN, we strive to ensure our customers are satisfied with their purchases. If for any reason you are not fully satisfied with a product you have purchased, you may contact us for a refund within 30 days of the purchase date.
2. Refund Process
To initiate a refund, please reach out to our customer service team at [email protected]. Include your order number and a brief explanation of the reason for the refund request. Our team will review your request and respond within 5-7 business days.
3. Eligibility Criteria
Refunds are applicable under the following conditions:
- The product is defective or not as described.
- You have not used the product extensively.
- The refund request is made within the refund period.
4. Non-refundable Items
Some items are non-refundable, including:
- Customized or personalized products.
- Gift cards or vouchers.
- Items on final sale.
5. Refund Methods
Approved refunds will be processed to the original payment method used during the purchase. Please allow up to 10 business days for the refund to reflect in your account.
6. Contact Us
For further inquiries regarding our refund policy, feel free to contact our support team at [email protected]. We value your business and are here to assist you with any concerns.